Return & Refund Policy
We want every order to arrive complete and in good condition, and we're here to make it right when something isn't. This policy explains how returns, exchanges, and credits work for wholesale orders. Effective 14 September 2026.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If anything is damaged in transit, defective, short-shipped, or not what you ordered, let us know within 3 business days of delivery on WhatsApp at 428-888-1104 or by email, with your invoice number and a few clear photos.
When the issue is our error or transit damage, we'll replace the item on your next delivery or issue a credit at no cost to you — including any return shipping. We may ask you to hold the affected goods until the claim is resolved.
Returns of unopened stock
If you've over-ordered or need to return unopened, resalable, non-consumable stock, contact us within 14 days of delivery to request a return authorization. Approved returns may be subject to a restocking fee of up to 20%, and return shipping is the customer's responsibility unless the return is due to our error.
Once we receive and inspect the goods, we'll issue a refund or account credit for the returned items.
Items we can't accept back
For food-safety and hygiene reasons, we can't accept returns of opened cases or packages, or of food-contact and consumable products once they've left our facility. Special, custom, and clearance orders are also final sale. If you're unsure whether an item qualifies, just ask before you order.
Refunds and credits
Approved refunds are issued to your original payment method, or as an account credit toward a future order, after the goods are inspected — typically within 5–10 business days. Original delivery or freight charges are non-refundable unless the return is due to our error.
How to start a return or claim
Message us on WhatsApp at 428-888-1104, call the same number, or email atlanticwholesalesupply@gmail.com with your invoice number, the product, the quantity, and photos where relevant. We'll walk you through the next steps.
Common questions
How long do I have to report a problem with my order?
Please contact us within 3 business days of delivery for damaged, defective, short, or incorrect items, with your invoice number and photos.
Can I return items I over-ordered?
Yes, within 14 days, for unopened, resalable, non-consumable stock with a return authorization. A restocking fee of up to 20% may apply, and return shipping is the customer's responsibility.
What can't be returned?
Opened cases, food-contact and consumable products, and special, custom, or clearance orders — for food-safety reasons.
How are refunds issued?
To your original payment method or as an account credit, after inspection, usually within 5–10 business days.